We back our service with the strongest guarantees in the industry.
No fine print. No hassles. Just honest, transparent service.
What it means: Your first cleanup is FREE when you sign up for monthly service. Not thrilled after your first visit? Cancel within 24 hours and owe $0—no questions asked.
How to claim: Text us within 24 hours of your first visit if you're not satisfied. We'll cancel your service immediately and you won't be charged anything.
Why we offer it: We're confident you'll love having a guest-ready yard without any work.
What it means: Find anything we missed within 24 hours of service? We return within 24 hours AND credit your account $5.
How to claim: Text "Missed + your address" within 24 hours. Include a photo if possible.
Why we offer it: We're thorough professionals. If we miss something, we want to know and make it right immediately.
What it means: Not happy with our service for any reason? Request a refund and we'll credit your previous month's service—no exceptions.
How to claim: Text "Refund + your address" anytime. We'll process the credit immediately.
Limit: One claim per service address per 12 months.
Why we offer it: Your satisfaction is everything. If we're not meeting your expectations, we want to make it right.
What it means: If we miss your scheduled service window without advance notice, we automatically credit your account $10.
How to claim: Text "Late + your address" if we miss your window. We'll verify and apply the $10 credit automatically.
Why we offer it: Your time matters. You schedule your life around our service, so we'll be there when we say we will.
What it means: Your first cleanup is FREE when you sign up for monthly service—even if your yard needs heavy work.
How to claim: Automatic—no action needed. Your first cleanup is included free with monthly service signup, regardless of yard condition.
Why we offer it: We want you to experience our full service without any financial risk. Try us, and if you're not happy, cancel within 24 hours—no charge.
What it means: Emergency service available. With 24-48 hours notice, we'll get your yard party-ready. If we can't hit your window, you get the On-Time $10 credit.
How to claim: Text "911 + your address + date needed" at least 24 hours before your event.
Why we offer it: Life happens. Unexpected guests, last-minute parties—we've got your back.
It's simple, fast, and hassle-free
Send a text to (209) 910-4770 within 24 hours of service
Text "Guarantee + your address" or use specific keywords like "Missed", "Refund", "Late", or "911"
We respond within 24 hours, fix the issue, and issue any applicable credits immediately
No contracts. No risk. Just a cleaner, fresher yard.
Get Free Cleanup Now → 📞 Call or Text UsWe understand life gets busy. While we encourage 24-hour claims for faster resolution, reach out anyway. We review late claims case-by-case and often still honor them.
Absolutely. If multiple issues occur, each guarantee applies independently. For example, if we're late AND miss something, you'd get both the On-Time $10 credit and the Missed-Turd $5 credit.
Credit Cap: Total guarantee credits are capped at one month's service value ($150) per billing cycle. This ensures we maintain service quality while honoring our commitments.
The Free Month Promise is limited to once per address per 12 months. All other guarantees have no claim limits—if we mess up, we make it right every time.
Most credits are applied immediately upon verification, typically within a few hours. You'll see the credit on your next invoice or receive a refund if you've already paid.
Text is fastest, but you can also call (209) 910-4770 or email Service@scoopyco.com. We monitor all channels and respond quickly.
Simple: we're confident in our service and want you to feel zero risk trying us. We'd rather back our work with real money than hide behind fine print. Your trust matters more than a few dollars.